Terms & Conditions
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
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General Terms and Conditions
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All orders are F.O.B. Jefferson TWP., Pennsylvania.
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Prices are subject to change without notice.
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Minimum order: There is no minimum order amount.
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All clients are to use the Mail Order form at check out.
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All International orders are to use the Mail Order Form at final checkout so we can calculate your shipping costs. All orders must be paid in full before shipment. Duties, taxes, fees etc. are the customers responsibility.
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Payment for International orders are to paid for by Certified Cashiers Check only. We do not accept Personal or Business checks from International clients or money orders. We do not do wire transfers.
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All drop ship orders must be prepaid. We have NO Net 30 accounts. All order must be paid in full before orders are shipped. We don't ship COD.
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At this time businesses drop shipping orders to customers in Pennsylvania will not be charged sales tax. This may change in the future depending on state tax laws.
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Damages: Please inspect your merchandise carefully before discarding the box and packing materials. You'll need to save it for UPS to inspect. UPS insurance is void otherwise. Please call us immediately to file damage claims with UPS. Credit will not be issued unless you notify us within a week of receiving shipment. For drop ship orders this time frame is 24 hours of your customer receiving shipment. We only have a limited time to file a claim. If you do not report it within 7 days of receiving your merchandise, we cannot file a claim. We will not be responsible for damaged merchandise not in its original packaging. No exceptions.
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Returns and Exchanges: Within 7 days from the date of delivery, contact customer service via email to request a Return Merchandise Authorization number (RMA#). Describe why you would like to return the item(s) and whether you would like to exchange it. Once we receive the item(s) back in our warehouse and inspect it, we will refund your monies for the merchandise if it is in re-sell-able condition. The merchandise must be returned in its original packaging, showing no signs of wear or shelf damage. We recommend insuring your return package since we are not liable to complete the refund or exchange unless the merchandise is in its original, re-sell-able condition. No exchanges or returns after 7 days from the date of delivery.
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Drop ship fee: None.
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Drop Shippers have more specific terms and conditions. Please click on this link: Drop Ship Terms and Conditions. If you are a drop shipper, you really need to read that file.
PLEASE NOTE: Our crystal creations are all hand made and finished and there may be slight variations.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Crystal Mountain. The collective work includes works that are licensed to Crystal Mountain. Copyright 1982, Crystal Mountain ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Crystal Mountain Creations or purchasing Crystal Mountain Creations resale products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Crystal Mountain Creations or to purchase Crystal Mountain Creations products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Crystal Mountain Creations. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
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Trademarks
All trademarks, service marks and trade names of Crystal Mountain used in the site are trademarks or registered trademarks of Crystal Mountain.
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Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Crystal Mountain Creations disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Crystal Mountain Creations does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Crystal Mountain Creations does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
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Limitation of Liability
Crystal Mountain Creations shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Crystal Mountain Creations has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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Typographical Errors
The information on the crystalmountaincreations.us website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to:
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Correct any errors, inaccuracies or omissions.
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Change or update information at any time without prior notice (including after you have submitted your order).
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Refuse or cancel orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If a credit card has been charged, a credit will be issued.
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Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Crystal Mountain Creations without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
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Notice:
Crystal Mountain Creations may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Crystal Mountain Creations.
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Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Crystal Mountain products) shall be in the state or federal courts located in Cuyahoga County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Crystal Mountain products) must be commenced within one (1) year after the claim or cause of action arises. Crystal Mountain Creations failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Crystal Mountain Creations may assign its rights and duties under this Agreement to any party at any time without notice to you.
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Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Crystal Mountain Creations or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial on-line service or other organization.
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Participation Disclaimer
Crystal Mountain Creations does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Crystal Mountain Creations is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Crystal Mountain Creations reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Crystal Mountain Creations in its sole discretion.
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Indemnification
You agree to indemnify, defend, and hold harmless Crystal Mountain Creations, its officers, directors, employees, agents, licensor's and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
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Third-Party Links
In an attempt to provide increased value to our visitors, Crystal Mountain Creations may link to sites operated by third parties. However, even if the third party is affiliated with Crystal Mountain Creations, Crystal Mountain Creations has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Crystal Mountain Creations. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Crystal Mountain Creations seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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Special Note:
Please make sure your email address is listed correctly on the order form.
For those of you who have spam filters in place, please make sure you permit email from the domain crystalmountaincreations.us to be delivered or we will not be able to contact you and you may not receive your order confirmation or order tracking information email.
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Crystal Mountain Creations
27 River Street, Wakeman, OH 44889-9474
International and Domestic Wholesale
Page updated 2/23/2009